Return Policy


Customer satisfaction is a top priority at Baby Preferred. We feel confident that we offer products and accessories that are high quality, affordable, adorable and functional. And we hope you feel the same way. We also realize there is a learning curve to using any new product, and if you are experiencing difficulty or have questions, please contact us prior to returning your product; we can often offer a solution that will help.

If you’ve purchased Baby Preferred products from one of our authorized retailers, please contact the retailer for their return policy. We cannot accept returns for items purchased through a retailer.

Items purchased directly from Baby Preferred are returnable within a 30 day period, in like-new condition, and in the original packaging. Please contact if you need to return a product.

A return will only be accepted if the customer has contacted Baby preferred prior to sending the item(s) back. Any package returned without a valid Return Authorization issued by Baby Preferred clearly marked on the outside of the box, will be refused.

All returns must be sent to the following address:

Baby Preferred Returns Processing

PO BOX 348012

Sacramento, CA 95834

Returns must be returned prepaid; we cannot accept C.O.D. deliveries. For your protection, we recommend you return all items via a traceable carrier such as USPS, UPS or FedEx. Baby Preferred is not responsible for packages not received if a tracking number is not provided.

Once the original item(s) are received at Baby Preferred, you will receive a credit in the amount that you paid (this excludes any shipping costs). Please allow 2-3 weeks for Baby Preferred to refund your credit card upon receipt.

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